Smarter Agents, Smoother Workflows: What’s New at Thinkrr

At Thinkrr, we’re always working to make your AI agents more reliable, flexible, and easier to manage. Our latest release brings a powerful set of upgrades that give you more control, streamline onboarding, and ensure your agents are ready to deliver when it matters most.

Alongside these updates, we’ve rolled out several behind-the-scenes improvements designed to boost stability, accuracy, and the overall experience for both you and your customers.

Let’s dive into what’s new.

More Control Over Agent Behavior with Agent Guidelines

Every call is different — now you can give your agents the context they need to get it right. With our new Agent Guidelines field, you can add quick notes across outbound project scenarios.

Think of it as your agent’s playbook: add tips, reminders, or specific instructions to guide how they handle conversations. It’s optional, but it puts powerful customization right at your fingertips.

Sleep Easy with Inbound Call Transfer Hours

No more middle-of-the-night transfers. With Call Transfer Hours, you can set business hours for when agents are allowed to transfer calls to you or your team.

Outside those hours, agents can automatically take a message or send an email instead. Plus, you can set up multiple transfer rules with priority order, making your call routing smarter and more flexible than ever.

Stay on Schedule with the Calendar Health Check

Double-booked? Calendar disconnected? Not anymore. Our new Calendar Health Check feature keeps an eye on your availability and flags issues before they affect your scheduling.

That means fewer missed meetings and a smoother booking experience for your clients.

Expand Your Agents’ Knowledge

Your agents just got smarter. With this update, you can:

• Upgrade plans to unlock more Knowledge Packs

• Purchase packs individually for $16/month

• Reassign unused packs across sub-accounts

This gives you the freedom to grow and tailor your agents’ knowledge base as your needs evolve.

A Sharper Focus for the Sales Coach Role

We’ve refined the Sales Coach role to better support what it does best — helping train and guide sales teams. This makes the role leaner, more effective, and laser-focused on coaching impact.

Get Started Faster with Simplified Onboarding

New users signing up via landing pages will now experience a streamlined login and setup flow. This means less friction and a quicker path to getting started with Thinkrr.

Bug Fixes & Quality of Life Improvements

Behind the scenes, we’ve also delivered a wide range of improvements across reporting, integrations, and the platform interface. The result?

• Smoother performance

• More accurate data

• An overall more reliable experience

Wrapping Up

This release is all about making Thinkrr agents smarter, easier to manage, and more dependable — whether you’re customizing how they behave, setting boundaries for call transfers, or expanding their knowledge.

We can’t wait to see how you put these new features to work.