Privacy Policy

Jun 23, 2024

At Thinkrr.ai, we take customer’s privacy and personal information very seriously. This privacy policy explains the types of personal information we collect, the purposes for which we collect it, and how we use and protect it.

Types of Personal Information Collected

We collect and process the following types of personal information:

Contact information, such as names, phone numbers, and email addresses

Transaction information, such as details of the products and services provided to customers

Call logs and other records in the content of incoming calls and requests

Any other information that customers provide to us through our AI phone service or online forms

Purposes for Collecting and Processing Personal Information

We collect and process personal information for the following purposes:

To fulfill customer queries and requests

To provide customers with information about our products and services

To improve the performance and functionality of our AI phone service

To develop new products and services based on customer feedback and preferences

To provide personalized recommendations and suggestions to customers based on their previous interactions with our AI phone service

Security and fraud prevention

To comply with legal and regulatory requirements, such as providing information to law enforcement or other government agencies upon request

Collection and Storage of Personal Information

We collect personal information through incoming calls and online forms. We also collect information from third-party sources, such as public databases, to supplement the information that customers provide to us directly.

We store personal information securely, using appropriate measures to protect it from unauthorized access or disclosure. We use administrative and technological safeguards to protect customer data. We retain personal information for as long as necessary for the purposes for which it was collected, and in accordance with applicable laws and regulations.

Sharing of Information

We do not share personal information to third parties and affiliates for the purposes of marketing or lead generation, unless authorized by the user. We may share the information we collect about our customers in the following ways:

With third-party service providers who assist us in providing our services, such as data analysis firms (vendors).

In response to a request from law enforcement or other government agencies, if we believe that such disclosure is necessary to comply with legal obligations or to protect the rights, property, or safety of our customers or others.

In the event of a merger, acquisition, or other business transaction, if the information is shared with the acquiring entity.

Third-Party AI Models

We may use third-party AI models, such as ChatGPT, Claude, and Mistral, to enhance our services and provide a better user experience. These models are developed and maintained by their respective companies, such as OpenAI and Anthropic.

When you interact with our application, some of your data, including but not limited to your calendar events, may be shared with these AI models for processing and analysis. The data shared with these models may include event titles, descriptions, dates, times, locations, and any other information you provide when creating or editing events.

The AI models use this data to generate insights, recommendations, and personalized content within our application. Please note that the data shared with these models may be used to train and improve the models' performance. However, the models are designed to maintain user privacy and do not retain any personally identifiable information. By using our application and accepting our terms and conditions, you explicitly consent to the sharing of your data with these third-party AI models for the purposes described above.

If you do not wish to share your data with these models, please refrain from using our application. We may update the list of third-party AI models we use from time to time. Any changes will be reflected in this privacy policy, and we encourage you to review this policy periodically. If you have any questions or concerns about how your data is shared with third-party AI models, please contact us at hello@thinkrr.ai.

Individual Rights

Customers have the right to access, correct, or delete their personal information at any time. They also have the right to object to the processing of their personal information, and to withdraw their consent for the processing of their data at any time.

Your Rights: As a user of our Product, you have specific rights regarding your personal information under applicable data protection laws, including:

Right to Access: You have the right to request access to the personal information we hold about you. This includes the right to obtain information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed.

Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.

Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and no other legal basis for processing applies.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions, such as when you contest the accuracy of the data or object to its processing.

Right to Data Portability: You have the right to request the transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when the processing is based on our legitimate interests.

Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

Compliance with Privacy Laws and Regulations

We may update this privacy policy from time to time and update customers via the online web portal or email provided. Customer's continued use of the Services after the changes are made will constitute acceptance of the revised policy.

Contact Us

If our customers have any questions or concerns about their personal information or this privacy policy, they can contact us using the online web portal or via email at hello@thinkrr.ai. We are committed to addressing any issues or concerns they may have in a timely and satisfactory manner.

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