What happens on the call, what you control in your dashboard, and how it fits into the pharmacy you already run.
Caller
“Hi, I need a refill for my Metoprolol.”
Pick a situation and see what the caller hears, and what still comes to your team.
Caller
Is my Lisinopril ready?
PioneerRx · just now
Ready for pickup
Lisinopril 10mg · counter, since 4:10 PM
Concierge
Yes. It’s ready at the counter whenever you come by.
Checks your pharmacy system in real time, so patients get an answer without tying up your staff.
Tools your team uses every day. Most of them you can change yourself, without waiting on a ticket.
In your dashboard
The outcome, recording and transcript for every call, in one place.
Call history
Outcome, recording, and transcript together.
(208) 555-0142
Today · 0:42
(208) 555-0198
Today · 0:42
(208) 555-0114
Today · 0:42
In your dashboard
Flag a call that needs a second look, see every flagged call in one tab, and message Thinkrr about that call.
Support
Flagged call threads
Flagged
Refill sounded off
(701) 123-4568 · 7:47 PM
Compound quote
Yesterday
In your dashboard
Ask us anything from Home, or keep talking about a specific flagged call.
How can we help?
Start a conversation, or keep talking about a flagged call.
In your dashboard
Mark important patients or prescribers once. During open hours their calls go straight to your team; after hours the Concierge still picks up.
+1 555 014 2318
Sentiment Neutral·Complex request
Marked as a direct line. Open hours go to the counter. After hours, Concierge still answers.
In your dashboard
Messages land in their own inbox so nothing gets buried. Mark each one done once someone has called back.
Voicemail inbox
2 openPrescriber · Dr. Patel
New Rx left after hours
Patient · pickup question
Asked to be called back
In your dashboard
Change how the agent greets callers, your hours and holiday closures yourself.
Greeting
Thanks for calling. The counter is closed for the holiday, but I can still queue your refill.
In your dashboard
Call volume, caller sentiment and refill outcomes in one pharmacy report.
This month
No new systems for your team to learn. We handle the setup.
Refills go straight into your queue, with pickup or delivery preference attached. Nobody types anything.
Pickup & delivery attached
Built for patient data from day one.
We provide your pharmacy's phone lines too, so your calls and your AI agent work together from day one.
A fax solution for prescriptions and prescriber paperwork, alongside your calls.
We handle the setup. Always month to month, with no long-term contracts.
We listen to real calls every week to find the next situations the Concierge can handle.
The same Concierge on your website, so patients who never call can still ask for a refill or check status.
Notifications and call reviews on your phone, so you stay close without living in the dashboard.
Join Wednesday's live demo, or start on your own lines for $1. Always month to month, no long-term contracts.