From Maintenance to Momentum

Making Voice AI Infrastructure Predictable at Scale

Scaling with Voice AI shouldn’t feel like maintaining a fragile machine.

Too often, growth depends on small operational checks. Manual minute transfers. Rebuilding agents just to refine messaging. Watching balances to avoid campaign interruptions. Adjusting cost buckets to prevent unexpected stops.

When those internal gears multiply, scale slows down. Not because the strategy is wrong, but because the infrastructure demands attention.

This release moves the platform closer to something simpler: a system that keeps turning while you focus on growth.

Automatic Recurring Minute Allocation

Agencies can now configure recurring minute allocations from Primary to Sub-Accounts.

Instead of manually transferring minutes whenever a client’s balance runs low, you can define a recurring allocation that renews automatically.

Sub-accounts stay active. Campaigns continue uninterrupted. Usage spikes don’t trigger operational fire drills.

The system sustains motion without requiring supervision.

Copilot Live Editing for Receptionist Agents

Copilot can now update existing Receptionist agents in real time.

Instead of navigating multiple configuration tabs to refine tone, adjust objection handling, or improve call flow, you can describe the change and let Copilot apply it directly.

Agents evolve without rebuild cycles. Iteration becomes conversational. Deployment remains continuous.

This is AI assisting with infrastructure, not just voice interactions.

Web Widget Conversation Recaps and Visual Customization

Our Web Widget feature now shows post-conversation summaries and surfaced links.

After a visitor finishes speaking with the widget, they’ll see a short summary of the conversation along with any helpful links that were mentioned, so they can actually follow through on what they heard.

Custom image uploads are also supported, allowing the widget to visually align with your brand and website environment.

The experience becomes native, not layered on.

Just click on 'Edit Idle' or 'Edit Speaking' to choose a custom icon or upload a custom image!

Usage Consumption Controls

Inbound agents and outbound campaigns now allow direct selection of minute consumption strategy:

Automatic
Premium only
Basic only

Automatic mode ensures continuity by consuming available minutes without interruption.

Premium and Basic modes allow agencies running margin strategies to enforce cost discipline explicitly.

Infrastructure behavior is now intentional, not inferred.

Operational Stability as a Growth Lever

Most growth constraints are not strategic. They are operational.

When infrastructure requires constant monitoring, attention shifts away from positioning, offer development, client acquisition, and expansion.

The objective of this release is not simply to add features. It is to reduce supervision load.

A scalable system should feel uneventful in the background. Reliable. Predictable. Quiet.

When the engine is stable, attention returns to what compounds: market reach, client relationships, messaging refinement, revenue growth.

That is the direction we are building toward.

Voice AI should increase capacity, not consume it.

More updates soon.