Dedicated homepage
A concierge dashboard built for pharmacy owners — AI-handled percentage, refill calls, status checks, and recent call history the moment you log in.
Finally. Silence on your phone lines.
The Pharmacy Concierge handles refill calls, even when patients don't have their Rx number, and fires requests directly into your queue. When a call truly needs a pharmacist, it transfers instantly.
Get $650 off to get started
- Preferred introductory pricing on Thinkrr Pharmacy Ignite — for UGO Rx clients only
- Fewer refill and status calls pulling your team away from the counter
- Partner discount applied automatically when you checkout
Limited partner access
COLLABORATION
Built by Pharmacists,
for Pharmacists.
We didn't guess what you needed. We spent 12 months embedded with independent pharmacies like USave to refine our AI. We didn't ship until the phone lines were silent and the workflow was seamless.
"We finally have silence between calls. Our team can actually stay at the counter."
"It's eerily quiet now."
12 Months R&D
2,200+ Daily Calls
0 Ringing Phones
Hear what your patients will experience.
Real calls. Real refills. Zero hold time.
Refill Request: Patient has Rx number
High Speed & Accurate
00:00
KEY DIFFERENTIATOR
Refill Request: Patient doesn't have Rx number
No prescription number? No problem.
00:00
The only system that handles refills without Rx numbers.
New Prescription Status Check
"Has my doctor sent in my prescription?"
00:00
Demo calls showcasing real-world scenarios. No actual patient data used.
Features for Pharmacists
IVR for pharmacies
A visual replacement for “press 1 for refills.” Build pharmacy call flows with gather, transfer, and Rx query steps — no engineering required.
Smarter agent settings
Configure greetings, prescription status responses, and controlled substance transfers — tune what the agent says and when calls route to your team.
Agent Behavior
How your agent introduces itself and handles greetings
Caller Greeting*
How will the agent greet callers?
After hours greeting
Played outside of your business hours
Thanks for calling USave Pharmacy. Our counter is closed right now,
but I can still help you refill prescriptions and check status 24/7.
Personalized greeting for pharmacy patients
For callers from their registered phone numbers
What should the agent say when a registered patient calls?
Analytics dashboard
See call volume, sentiment, refill outcomes, and prescription status trends in one pharmacy-specific report — so you know what your lines are doing.
Call Volume
Handled by AI vs. transferred
Total volumeFully handled
Sentiment Analysis
Last 30 daysHappy72%
Neutral21%
Unhappy7%
Plan & Budget Insights
Smart Call Distribution1,400 minutes consumed175 remaining
What could you save?
Slide the inputs to match your pharmacy. See what you're really spending on phone calls.
150 Calls
2 mins
Estimated Monthly Savings
$2,270
Annual Savings
$27,240
Pricing that pays for itself.
Our plans are designed to pay for themselves by reclaiming hours of valuable time every day. Most pharmacies see a positive ROI in the first month.
Why Pharmacies Switch.
New Prescription Status Check
"Has my doctor sent in my prescription?"
Real-time PMS checks. Patients get instant answers without staff involvement.
Refill Without Rx Number
No prescription number? No problem.
Verifies by name and DOB, finds active prescriptions, processes automatically.
Instant Call Transfers
Complex calls routed instantly.
Insurance issues, early refills—transfers directly to pharmacist. No loops.
Multilingual Support
Auto-detects and switches languages.
Understands caller's language and provides seamless service in their preferred language.
How it works: The Shift to Automation
This isn't an IVR. It's a conversation.
The Old Way (Manual)
Hold Times & Interruptions
Patients wait on hold for 15+ minutes. Staff is constantly interrupted at the counter to answer ringing phones.
The Status Check Shuffle
Tech walks to bin → Checks shelf → Walks back → Explains delay.
The Sticky Note Trap
Refill details scribbled on notes. Notes get lost. Patients call back angry.
Blind Transfers
Patients are transferred blindly between staff, having to repeat their story multiple times.
AI Pharmacist
The Thinkrr Way
Instant AI Response
AI answers immediately in a natural voice. Zero hold times for patients, zero interruptions for staff.
Instant Verification
AI instantly identifies the patient by the phone number directly against your PMS database in real-time.
Direct PMS Injection
Routine requests like refills are automatically processed and injected directly into the PMS queue.
Intelligent Routing
Complex issues are routed to the exact right team member only when needed, with full context already prepared.
Here's what happens when a patient calls.
Step 1
Patient calls your pharmacy.
The Concierge answers and verifies their identity with name and date of birth, or matches their phone number to their record.
Step 2
They request their refill, with or without their Rx number.
No Rx number? No problem. The system finds their active prescriptions and lets them choose.
Step 3
The refill lands directly in your queue.
PioneerRx. Liberty. It's already there, with pickup or delivery preferences attached. No one typed anything.
Step 4
Complex calls go to your team instantly.
Insurance issue? Early refill? The call transfers directly to your pharmacist. No loops. No lost patients.
Built for your busiest days.
Flu season. Medicare enrollment. The days when your phone doesn't stop. The Pharmacy Concierge handles 1,000+ calls per day with 99.9% uptime and under 40ms response time.
99.9% Uptime
Reliable when you need it most. Under 40ms response time.
99.9%
Flu Season
Handles 1,000+ calls/day without breaking a sweat.
Instant Human Hand-off
When a call needs a human, it transfers instantly. No robot loops. No lost patients.
Medicare Enrollment
Scales instantly during enrollment periods.
Active Scale: 100%
No more missed voicemails
After-hours messages are transcribed and pushed directly into your PMS queue. When you open in the morning, the work is already waiting.
Message Received
Questions we hear from pharmacy owners.
Ready to modernize your pharmacy?
We handle the entire setup. You'll be live and saving in 2-3 weeks.
- ✓Live in under 48 hours after setup
- ✓Full PMS integration included (PioneerRx, Liberty)
- ✓No long-term contracts
- ✓Dedicated support from day one
Less Rings, More Refills.
Register for Your 15 Min Demo