Introduction
We recently caught up with Ryan Blackburn, the CTO of a Home Services Marketing Agency who serves clients in the HVAC and roofing industries. His agency manages Facebook ads, Google ads, SEO, and websites for his clients—but there was one piece missing: follow-up. The businesses he worked with were getting leads, but they weren’t able to follow up quickly enough, which meant lost opportunities. Enter thinkrr.ai Voice AI, our AI-driven calling platform.
The Problem: Leads Were Falling Through the Cracks & Clients Were Requesting to Cancel
Ryan’s clients are busy. We’re talking about business owners who spend their days up on roofs or installing HVAC systems, not sitting by their phones waiting to call new leads.
“They’d be paying hundreds of dollars on ads but couldn’t get to the leads fast enough,” Ryan explained. “By the time they got around to following up, the lead had already moved on to another business.”
And when those leads didn’t convert, it wasn’t clear whether the problem was the quality of the leads or the lack of follow-up.
“If you’re not gonna get to the lead within 15 minutes (and that’s slow anyway), you might as well just hand-deliver the lead to your competitor,” Rahul told him.
Ryan knew something had to change. His clients needed a way to stay on top of leads without sacrificing their time on the job.
The Solution: Automating Follow-Up with Thinkrr Voice AI
We introduced Ryan to thinkrr.ai Voice AI calling platform that handles follow-up calls automatically. Ryan started using thinkrr.ai Voice AI in two main ways:
Reactivating old leads: His clients had lists of thousands of leads they hadn’t been able to reach. Our system was added to the end of Ryan’s drip campaigns, sending texts and emails before making a call. If the lead didn’t answer, our system would follow up again a few days later.
No-answer drip campaigns: When leads didn’t respond to emails or texts, they’d be added to a campaign where our Voice AI platform would take over the calls. This process spread out over several days, ensuring persistent follow-up.
Within the first week of using our platform, Ryan’s clients started seeing results. One client, overwhelmed by the number of booked appointments, emailed Ryan to say, “Stop the AI, it’s booking too many appointments.”
That’s when Ryan knew he was onto something big.
The Results: More Appointments, Higher Retention, and Happier Clients
The numbers speak for themselves:
Over 1,100 leads dripped into a campaign (leads that were 6-7 months old)
113 meetings scheduled automatically
$10,000 per sale for some appointments
Pipeline value of $1.13M
30% conversion rate = $339,000
What’s more impressive? These weren’t new leads. These were old leads that had already been paid for, meaning zero additional ad spend was required to reactivate them.
For Ryan’s clients, it wasn’t just about more appointments—it was about better follow-up.
“Comparing two clients, one with the AI and one without, apples to apples, it’s always going to be the one with AI,” Ryan said. “Some clients just don’t know that they’re not following up with leads properly. Then they get frustrated and want to cancel. The AI helps keep them on as clients.”
And the impact didn’t stop there. One client shared a success story with Ryan:
“He had a list of people he pitched to in the past but couldn’t get ahold of. He used the thinkrr.ai Voice AI to follow up, and he booked three or four appointments so far from that workflow.”
Why Thinkrr Voice AI is a Game-Changer
Ryan believes our Voice AI platform is more than just a tool—it’s a client retention strategy.
“It’s another weapon in my arsenal, especially for clients that complain about the quality of leads,” he said. “Sometimes we include it for free, but it helps keep a client that is otherwise looking to cancel.”
And when it comes to showing potential clients what our platform can do, Ryan keeps it simple:
“I don’t say much. I just show them the recording. You could try to explain Voice AI, and they won’t understand it, but when they hear it getting the address, negotiating the times, and booking an appointment, that’s all the explaining I need to do.”
Rahul summed it up best:
“Most salespeople don’t want to cold call. It takes a certain type of person to call hundreds of people and get rejected over and over. But AI doesn’t get demotivated. It’s consistent.”
What’s Next?
For Ryan, the success with our Voice AI platform has been simple and straightforward:
“Simple and easy to integrate with our existing CRM, and a voice that sounds like a human. That’s my big thing.”
If you’re ready to stop letting leads slip through the cracks and want a system that works around the clock, let’s talk. We’d love to show you what thinkrr.ai Voice AI can do for your business. Let’s make it happen!
Are You Ready to Get Results Like Ryan & His Clients?
Step 1: Try our demo for free, experience Thinkrr for yourself!
Step 2: Get access to our FREE onboarding AI into your business video series.
Step 3: Implement Thinkrr to call all your leads, your clients or colleagues leads & allow your business to get the edge it needs to work less & optimize your leads & new found sales!